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News

Unlock the Future of Service

Transformation through a human lens

21st November 2019, London

This year our annual conference, The Future of Service series, will demonstrate how focusing on human experience can transform your work for the better.

By bringing a single-minded focus on how humans interact with an organisation, its products and services, teams and technology, we can reinvent how these could better serve everyone involved. By helping build a true understanding of your customers’ needs, you can establish the right foundations to implement technology with greatest impact and build internal collaboration focused on the same goal.

The day will be hosted by newsreader and presenter Natasha Kaplinsky, and will include interactive sessions covering agile in service, analytics and insight, and UX design. The keynote speech will be delivered by Bruce Daisley. Bruce is VP EMEA for Twitter and host of the UK’s number one business podcast, Eat Sleep Work Repeat. His book The Joy of Work, released earlier this year, is already a No.1 Sunday Times Business Bestseller, drawing on his own research and a career that has spanned top jobs at Google, Youtube and Twitter.

Turn customer experience into a better, more human, experience with real world examples from leading service organisations and Gobeyond Partners’ expertise.

Book your tickets here

Our Thinking

Insight
Innovative Healthcare: Why there is still time to fix burnout in the NHS 

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

Find Out More
News
Joining the Webhelp Group for World Environment Day

The team at Gobeyond Partners joined the wider Webhelp group to take part in World Environment Day on Sunday 5th June.

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Insight
Reflections on ‘The business case for customer journey transformation in financial services’ Think Tank

What should financial services firms consider when pursuing customer-led transformation?

Find Out More

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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