Unlock the Future of Service
Transformation through a human lens
21st November 2019, London
This year our annual conference, The Future of Service series, will demonstrate how focusing on human experience can transform your work for the better.
By bringing a single-minded focus on how humans interact with an organisation, its products and services, teams and technology, we can reinvent how these could better serve everyone involved. By helping build a true understanding of your customers’ needs, you can establish the right foundations to implement technology with greatest impact and build internal collaboration focused on the same goal.
The day will be hosted by newsreader and presenter Natasha Kaplinsky, and will include interactive sessions covering agile in service, analytics and insight, and UX design. The keynote speech will be delivered by Bruce Daisley. Bruce is VP EMEA for Twitter and host of the UK’s number one business podcast, Eat Sleep Work Repeat. His book The Joy of Work, released earlier this year, is already a No.1 Sunday Times Business Bestseller, drawing on his own research and a career that has spanned top jobs at Google, Youtube and Twitter.
Turn customer experience into a better, more human, experience with real world examples from leading service organisations and Gobeyond Partners’ expertise.