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Our People

Dougal Fraser


A senior operations leader with over 25 years’ experience in delivering innovative strategic-level change across a variety of global businesses and cultures.

Dougal combines his deep-rooted understanding of improvement techniques with expertise in coaching and training and a passion for developing people.

He has developed creative ways of delivering major and often innovative transformational changes.

He has extensive experience of global programme design and delivery, and brings a wealth of practical experience derived from 15 years in senior operations roles in FMCG and 10 years of consultancy experience in the service sector.

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The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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