Say hello to James Rosenegk
Head of Organisational Excellence Operations
An outcome-focused change leader delivering effective and lasting organisational results
A dynamic and skilled trainer, facilitator, mentor and coach to all organisational levels from Board Room to Front Line, with more than 20 years’ experience leading change and improvement within multiple business sectors; both public and private.
Consulting experience
Operations development
Management and oversight of an Operations Development Programme across a global insurance business delivering training, coaching and accreditation support to 1275 candidates across the world.
Global redesign
Facilitation of global redesign workshops for a major US credit card provider using Gobeyond Partners’s ICE methodology. Extensive experience in large group facilitation and process redesign.
Cost reduction
More than $75M of savings through the management of a portfolio of global improvements projects within a global telecommunications provider over 2 years.
Operations improvement
Improvement of Housing Development processes for a Social Housing Provider to eliminate non-value added tasks, reduce bureaucracy and deliver greater than 80 hours reduction in project administration.
Service improvement
Deployment of Kaizen within a high-tech service centre resulting in 60% reduction in repair times, 50% increase in production, 66% reduction in backlogs, and elimination of all internal service paperwork.
Quality improvement
Quality System rationalisation within a global sales and marketing organisation to reduce required documentation by >50% and reduction in compliance costs by >$1M.
Management experience
Future State Consulting
Change Leader, Facilitator, Coach, Trainer and Consultant over 8 years.
Kaizen Training
Change Leader, Facilitator, Coach, Trainer and Consultant over 3 years
Motorola
Director of Quality and Global Master Black Belt and Senior Quality Manager and Six Sigma Black Belt