Say hello to Virginie Raux
Key Account Director
A leader in organisational, cultural, regulatory and digital transformation in financial services across three continents. She combines an ability to think strategically with a strong delivery track record
Able to understand different perspectives quickly and to simplify the complex, she engages stakeholders at all levels of an organisation to get things done. With a collaborative style, a pragmatic approach and high levels of energy she takes pride in enabling teams to implement innovative customer centric change.
Consulting experience
Customer experience
Led team of 100 internal operational excellence consultants in large financial organisation; developed and successfully deployed new customer- centric way to run the business, change mind-sets and behaviours to improve customer experience and create shareholder value. Delivered between 5% and 30% cost efficiencies p.a.
Innovation
Led the implementation of Conduct programme for Transaction Banking business and implemented Client development cell to deepen client understanding and adopt start up ways of developing solutions.
Operational improvement
Led centralisation of operations for large financial organisation, creating cross divisional service level agreements and implementing new structures (5,000 people and 19 sites involved).
Management experience
Financial Services
Led Innovation Culture in large financial organisation. Developed and implemented transformation initiatives to adapt ways of working to digital disruption (7,000 engaged). Created intra-preneurship programme for top executives and launched Fin-tech mentoring programme.
Private Banking
Country Manager in Luxembourg for British financial institution. Ran private banking and fund administration business.