Reimagining service for the new world
As the urgency to change and transform in a post-COVID world intensifies, how can organisations be fit for the future?
We explore how consumers are demanding more human experiences, even in digital environments, with businesses balancing agility and adaptability against a very clear focus on maximising value from investment in transformation.
As businesses examine their long-term financial stability, cost reduction must be found above and beyond sizing for demand. It may finally be time for businesses to make good on their aspirations for process automation.
Our latest thinking on #servicereimagined
Chris Hallmark shares how global Telecoms, Media & Technology organisations can use automation to enhance their service levels at pace and scale.
How can organisations accelerate the pace of digital transformation and embrace automation to deliver for customers at scale?
Leveraging insight gathered from design research, Leo Della-Moretta explores how a human connection is supporting retailers, restaurants, and services to evolve post-COVID.
Insurers are feeling increased pressure to accelerate their digital agendas, as the economic realities of COVID-19 are felt across the world
As clients and consumers begin to experience longer term financial pressure in the wake of initial COVID-19 restrictions, banks and financial services firms across the world are preparing for stormy seas ahead.
As customers adopt and embrace digital service at a rapid pace; banks across the world face an imperative to accelerate transformation programmes
In just a few weeks, the pandemic forced shifts that may otherwise have taken years. Future operating models must catch up to this new reality.
What does the future hold for non-essential retailers, who are reopening after a tough trading period?