Services

Demand forecasting
Narrow the gap between expected demand and actual demand to avoid the pitfalls of over- and under-resourcing 

Customer value management
Predict what individual customers will respond positively to, so you can deliver personalised services which drive growth and loyalty 

Unstructured data analysis
Detect small signals from the millions of words your customers and prospects are uttering every day, to better understand their needs 

Predictive analytics
Leverage historic and current customer data to enable more accurate predictions of customer behaviour 

Root cause analysis
Identify the hidden drivers of performance, so you can move beyond assumption and into transformative insight 

Social listening
Turn the noise of social media into the clear voice of your customers and prospects, to give you the clues you need to win and retain business 

Operational dashboards
Present data in compelling, interactive visualisations, so your teams can self-serve insight and solve problems in real time 

Customer demand analysis
Uncover those drivers of demand that can only be detected when multiple data sources are brought together, so you can create a permanent shift in non-value-add contact 

Customer journey mapping and analytics
Create a true end to end view of how your customers are interacting with you – with no blind spots – so you can make sound service decisions using all the facts 

Voice of the customer
Interpret the themes and the sentiment of those customers who provide you with feedback – and even those who don’t – so you can target your resources and interventions appropriately