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Consulting services

Transform your business and solve the most complex customer journey challenges

From tactical operations improvement to global transformation programmes, we work with clients to:

Deliver cost reduction programmes

Understand the true costs of your business and introduce ways to improve cost-to-income ratio; lowering cost without eroding value

Create a best-in-class customer experience

Build capability to give the very best service to your customer, breaking through organisational silos and delivering across channels

Deliver lasting change

Rationalise which change will have the largest impact, and enhance the capabilities of your team to help them ‘own’ the change, then sustain and enhance it

Improve performance

Give your team the real-time information and skills they need to enhance every aspect of service delivery, across front and back offices

Achieve transformation aspirations

Explore the full potential of your transformation programme, getting support to secure senior sponsorship and embed new ways of working

Services

Business strategy
Provide a roadmap for people across your business to follow, clearly establishing how you provide value to your customers


Operating model design
Ensure your business operations can fully deliver your business strategy, with our holistic model accredited by one of the UK’s leading business schools


Customer journeys
Provide effortless journeys that deliver exactly what the customer needs, and capture the benefits of improved customer experience


Operations excellence
Enable highly effective management of tasks, productivity and employee wellbeing to focus your operations on efficient delivery


Intelligent operations
Transform operations through data-driven insight and considered automation, empowering your team to enhance their performance


Operational resilience
Build flexible business services that can deliver core work despite external stress, scaling for demand and meeting regulatory requirements


Programme management
Prioritise and manage activity to deliver meaningful change, incorporating culture change and coaching to successfully deliver through each stage


User experience and interface design
Understand what your customers want, and deliver it effortlessly on time and in their preferred channel


Customer engagement and experience
Place the customer at the heart of your business, delivering a more empathetic service which builds loyalty

Our experts

Paul Thomas
Associate Director
Over 14 years’ experience of transformation programmes
Find out more
Chris Hallmark
Managing Director | Transformation Design
A leading expert in service sector operations
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Stewart Jackson
Key Account Director
Leader of major programmes in the UK, Europe and US
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Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
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We are expert practitioners

All our people have between 10 and 30 years of ‘real world’ experience – across sectors and in multiple specialisms. We develop clever solutions and deliver them with skill, clarity and warmth, using our experience to share best practice and help you avoid common pitfalls.

We work closely inside client teams, upskilling whilst making improvements, to provide sustainable change and independence. Our focus on delivering no-nonsense tangible results has resulted in significant client advocacy.

Ensuring successful transformation

A commercial insurance broker had set itself ambitious targets to reduce operational costs whilst maintaining rigorous quality levels, in a global programme focused on operations transformation which would enhance client service.

With objectives publicly communicated to investors, successful and on-time delivery was a primary concern.

“Gobeyond Partners was the obvious choice for this programme, fully justifying their reputation as true partners focused on win/win outcomes”

Global Head of Change for Operations

Multi-million dollar savings target exceeded

Operational maturity improved everywhere by 50%, with some showing a 70% improvement

Service levels transformed, with new client segmentation and quality management

Let’s talk

Our Thinking

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

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News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

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News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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+44 (0)1865 593911
info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

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