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Managed Services

Get skilled support to manage complex change, enhance service delivery and transform customer experience

Take advantage of our operations heritage and industry expertise to:

Accelerate solutions to complex problems

Navigate convoluted customer journeys, legacy infrastructure and broken processes, prioritising the bigger issues and iterating sustainable improvements that really work

Deliver change supported by the best data

Separate the wood from the trees, introducing a clear focus on the actionable insights which will quickly deliver big results

Build multi-skilled teams

Bring together teams which take an agile approach to service delivery, continuously improving processes and tools, and driving value into your business

Get the support you need

From knowledge management to quality assurance, we can provide targeted advice at the scale you need to get things done

Services

Workforce Management

Knowledge Management

Quality Assurance

Business Intelligence and reporting

Interim teams

Model office

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years of management experience across multiple sectors
Find out more
Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
Find out more
Trudie Everall
Agile Programme Manager
A breadth of experience in running Agile programmes.
Find out more
Matt Ashford
Innovation Practice Director
Creative transformation experience across financial services, telecoms and legal
Find out more

Operational outcomes, guaranteed

Our team are expert practitioners with a track record of transforming and running operations for the world’s most exciting brands. This means that they bring the best operational practices from across the market to support the delivery of your services.

We bring together the right people, the right data and the right technology to guarantee the right operational outcomes for your business. Our agile approach to service delivery and improvement also means that we continuously drive value into your business, going beyond day-to-day provision.

Improvements through customer closeness

An online retailer wanted to establish a new way to drive customer experience transformation through truly understanding their customers’ needs, allowing them to remove unnecessary friction and deliver cost savings.

We worked together to establish and operate a unique model office in the heart of the organisation, with a 20 person team dedicated to solving customer problems.

“The model office has been a fantastic partnership which allows us to deliver faster and better improvements to ensure the best outcomes for our customers”

Customer Service Director

£1m benefit captured in under a year, with sight of a further £6m

Internal knowledge tool re-designed, leading to a 50% increase in engagement

A new automation tool has been implemented which has reduced internal transfers

Let’s talk

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum

Our Thinking

Past Event
The Future of Service: How to achieve peak performance using data and technology 

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

Find Out More
Insight
The Future of Service Forum: How to achieve peak performance using data and technology 

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

Find Out More
Insight
Buy Now Pay Later – fintechs and the customer journey-led transformation opportunity

The second of our series looks at how fintechs can turn risks into opportunities when it comes to consumer-led Buy Now Pay Later regulation. 

Find Out More
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+44 (0) 1865 593 911
info@gobeyondpartners.com

8100 Alec Issigonis Way
Oxford
OX4 2HU

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