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Managed Services

Get skilled support to manage complex change, enhance service delivery and transform customer experience

Take advantage of our operations heritage and industry expertise to:

Accelerate solutions to complex problems

Navigate convoluted customer journeys, legacy infrastructure and broken processes, prioritising the bigger issues and iterating sustainable improvements that really work

Deliver change supported by the best data

Separate the wood from the trees, introducing a clear focus on the actionable insights which will quickly deliver big results

Build multi-skilled teams

Bring together teams which take an agile approach to service delivery, continuously improving processes and tools, and driving value into your business

Get the support you need

From knowledge management to quality assurance, we can provide targeted advice at the scale you need to get things done

Services

Workforce Management

Knowledge Management

Quality Assurance

Business Intelligence and reporting

Interim teams

Model office

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years of management experience across multiple sectors
Find out more
Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
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Trudie Everall
Agile Programme Manager
A breadth of experience in running Agile programmes.
Find out more
Matt Ashford
Innovation Practice Director
Creative transformation experience across financial services, telecoms and legal
Find out more

Operational outcomes, guaranteed

Our team are expert practitioners with a track record of transforming and running operations for the world’s most exciting brands. This means that they bring the best operational practices from across the market to support the delivery of your services.

We bring together the right people, the right data and the right technology to guarantee the right operational outcomes for your business. Our agile approach to service delivery and improvement also means that we continuously drive value into your business, going beyond day-to-day provision.

Improvements through customer closeness

An online retailer wanted to establish a new way to drive customer experience transformation through truly understanding their customers’ needs, allowing them to remove unnecessary friction and deliver cost savings.

We worked together to establish and operate a unique model office in the heart of the organisation, with a 20 person team dedicated to solving customer problems.

“The model office has been a fantastic partnership which allows us to deliver faster and better improvements to ensure the best outcomes for our customers”

Customer Service Director

£1m benefit captured in under a year, with sight of a further £6m

Internal knowledge tool re-designed, leading to a 50% increase in engagement

A new automation tool has been implemented which has reduced internal transfers

Let’s talk

Our Thinking

Insight
Fraud in the NHS – The hidden risks to your organisation

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

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Insight
Whitepaper: How to nudge your CX and transform your business

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.

Find Out More
News
Gobeyond Partners announces 2023 charity partner to support the end of hunger in low-income communities

Gobeyond Partners continues its commitment to provide support to communities in need.

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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