• Skip to primary navigation
  • Skip to main content
Close
OEE - Home
  • English
    • Français
    • Deutsch
    • 简体中文
    • 繁體中文
SearchSearch
  • Home
  • Sectors
    • Banking & Financial Services
    • Education
    • Healthcare
    • High Tech Outsourcing
    • Insurance & Investment
    • Public Sector
    • Retail
    • Travel and Transport
    • Utilities
  • Services
    • Consulting Services
    • Innovation Services
    • Managed Services
    • Technology Solutions
    • Data and Analytics
    • Organisational Excellence
  • Thinking
    • Latest News
    • Insight
    • Client Stories
  • About
    • Our Values
    • Management Team
    • International Expertise
    • Consulting Excellence
  • Careers
  • Contact
  • Home
  • Our Services
  • Technology Solutions

Technology solutions

Select the right solutions for your business, and seamlessly integrate them to enhance experience for customers and colleagues

Our broad and flexible technology solutions enable organisations to:

Connect with customers on their terms

Deliver seamless journeys whether your customers call, click, text or tweet, with your people empowered to provide the support needed

Automate at scale

Improve performance and capacity by ‘taking the robot out of the human’, integrating chatbots and Virtual Assistants, translation services and Robotic Process Automation

Deliver high-performance digital experiences

Design, deliver and maintain digital propositions across web and mobile, supported by deep behavioural science, user experience (UX) and interface expertise

Leverage robust information systems

Empower teams and individuals with intelligent toolsets and powerful analytics suites, closely aligned to your operational rhythms

Services

Contact Management:

Cloud based contact-centre

Voice-to-voice optimisation

Digital assistance – chat, messaging and social

Smart IVR and speech-enabled virtual agents

Intelligent Automation:

Robotic Process Automation (RPA)

Desktop Process Automation (DPA)

Conversational Automation (chatbots and Virtual Assistants)

AI-driven decision engines

Information systems:

Data visualisation and reporting

Unified agent desktop

Intelligent Knowledge Management

True CRM with workflow

Digital and mobile:

Web design and development

Mobile app development and hosting

User experience and user interface

Content moderation and management

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years of management experience across multiple sectors
Find out more
Simon Bartlett
Partnerships Director
An experienced business transformation specialist and operations leader
Find out more
Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
Find out more
Matt Ashford
Innovation Practice Director
Creative transformation experience across financial services, telecoms and legal
Find out more

Technology alone won’t deliver sustainable benefits

With deep technical expertise supported by a unique focus on people, our agile approach enables rapid deployment and benefit realisation, with an ability to scale and embed across locations and teams, aligned with your commercial objectives every step of the way.

Reinvigorating a stalled automation programme

A high-profile financial services business had been running an automation project for 18 months with minimal impact. Following a redesign of process and delivery model, a proof of concept was developed and delivered, alongside a roadmap for successful strategic implementation at scale.    

“Not only were we able to see an immediate return on investment, we now have a clear roadmap and sight of additional value across the business”

Operations Director

Rapid proof-of-concept delivered realising over £500k ROI

Operational processes aligned to ensure scalability

Additional £5m benefit in scope as part of a strategic implementation model

Let’s talk

Our Thinking

Insight
Fraud in the NHS – The hidden risks to your organisation

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

Find Out More
Insight
Whitepaper: How to nudge your CX and transform your business

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.

Find Out More
News
Gobeyond Partners announces 2023 charity partner to support the end of hunger in low-income communities

Gobeyond Partners continues its commitment to provide support to communities in need.

Find Out More

Stay informed. Never miss our email updates.

We'll store this data in accordance with our privacy policy and process for the use intended. We will not share your personal data with any third parties.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
  • Sitemap
  • Cookies
  • Privacy
  • Modern Slavery and Human Trafficking
  • Terms of Use
  • Accessibility
  • Customer complaint policy

info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

  • LinkedIn
  • Twitter
  • Glassdoor
  • English
  • Français (French)
  • Deutsch (German)
  • 简体中文 (Chinese (Simplified))
  • 繁體中文 (Chinese (Traditional))