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Technology solutions

Select and deploy technology that enhances experiences and outcomes for customers and colleagues

In a world where the pace of technology development is accelerating, we help our clients to:

Seamlessly connect with customers

Meet your customers where, when and how they want and expect you to, creating fully integrated journeys and a single view of the customer across channels.

Create compelling digital experiences

Design, deploy and support digital experiences, across web, mobile, augmented and virtual reality, that are simultaneously convenient and simple to use, and engaging and differentiating

 

Automate at scale

Release capacity in your business and increase convenience for your customers through the intelligent use of automation solutions that ‘take the robotic away from the human’

Design for flexibility and agility 

Define a technology strategy and architecture that future-proofs your business, reducing ownership costs and legacy system dependencies, increasing resilience and the ability to benefit from emerging and future technologies 

 

Services

Customer Experience Technologies
Create seamless experiences across channels, from complete cloud-based contact centres, to optimising existing channels and adding new digital ones such as messaging, social and video
 
Digital and Mobile Solutions
Design, test and deploy digital experiences that create value for you and your customers; from user experience design, to web and app development we help you to optimise e-commerce and digital service performance.
 
Intelligent automation
Leverage the potential of AI-enabled automation to directly assist customers, and transform the operations that support them; from conversational bots and virtual assistants, to processes automation and tools that augment the work of colleagues, we help you to select and scale the right automation solutions
 
Information systems
Select and deploy solutions that support digital-first operations and data-led journey orchestration; CRM platforms, knowledge management, data visualisation and reporting, unified agent desktops, and decision management tools sit at the heart of efficient, effective and intelligent customer operations
 

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years of management experience across multiple sectors
Find out more
Simon Bartlett
Consulting Director
An experienced business transformation specialist and operations leader
Find out more
Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
Find out more
 
 
 

Technology alone won’t deliver sustainable benefits

With deep technical expertise supported by a unique focus on people, our agile approach enables rapid deployment and benefit realisation, with an ability to scale and embed across locations and teams, aligned with your commercial objectives every step of the way.

 

Reinvigorating a stalled automation programme

A high-profile financial services business had been running an automation project for 18 months with minimal impact. Following a redesign of process and delivery model, a proof of concept was developed and delivered, alongside a roadmap for successful strategic implementation at scale.    

 

“Not only were we able to see an immediate return on investment, we now have a clear roadmap and sight of additional value across the business”

Operations Director

Rapid proof-of-concept delivered realising over £500k ROI

Operational processes aligned to ensure scalability

Additional £5m benefit in scope as part of a strategic implementation model

 

 

Let’s talk

 

 

 

Our Thinking

News
Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

Find Out More
Insight
CX and the Future of Banking in APAC: How FinTech is Transforming the Industry

What should financial services firms consider when pursuing customer-led transformation?

Find Out More
Insight
Leveraging Data to Create Seamless CX

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

Find Out More

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