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Our Thinking
Our management team has spent the first month of 2020 reflecting on emerging trends, customer expectations and sector shifts. Where should leaders be focusing their attention and efforts as the year continues to unfold?
Companies who measure customer experience across the customer journey are more likely to report increased revenue
Our CEO Mark Palmer was interviewed for an article in The Telegraph on how to plan a digital transformation strategy
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Service Excellence Network
The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.
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