Learning and Development
We specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing.
By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.
Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
Find out moreNext course
This one-day course for senior leaders sets the context for customer journeys and their transformative power. Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys.
Next course
This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University (SOMS) framework.
Next course
Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
Next course
For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders.
Next course
This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working.
Next course
While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
Next course
This one-day course for senior leaders sets the context for customer journeys and their transformative power. Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys.
Next course
This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University (SOMS) framework.
Next course
Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
Next course
For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders.
Next course
This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working.
Next course
While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
We explore what transformation in a post-digital era really is and the impact it has on organisations, people and culture.
With profitability under pressure from all angles, many Shared Service providers are fast approaching a critical point.
What can the innovations emerging across banking show us about future best practice?
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The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.
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