Our Thinking
In just a few weeks, the pandemic forced shifts that may otherwise have taken years. Future operating models must catch up to this new reality.
Our work helping NHBC deliver enhanced service to their customers is a finalist in industry-wide awards.
While the widespread social and economic disruption of COVID-19 continues to be felt by organisations worldwide, fresh challenges and opportunities are emerging
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Service Excellence Network
The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.
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