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At Gobeyond Partners we believe effectiveness can be improved before our training even begins. We start by establishing the most cost-effective way of delivering our courses, which in many cases is on-site. If your organisation has eight or more delegates to train and can provide a suitable training room, it makes sense for our trainers to come to you. All required training equipment and materials will be delivered in advance and you’ll receive the exact same interactive and engaging training. Only without all the travel and subsistence costs.

While the content of our in-house training may be near identical to that of our public training, there are several benefits to consider. Many delegates find in-house training less intimidating and as such find it easier to take on board the content. An in-house course also allows you to focus your colleagues on a particular challenge your organisation is facing. As former operations leaders, our trainers can even work with you to tailor the experience to your specific business challenges. This not only helps focus thinking, but can often provide an almost instant return on training investment.

While the location and themes of our in-house training may constantly change, our delivery approach remains resolutely the same. No PowerPoint. No one-sided lectures. Just a wide selection of interactive, highly engaging courses that use a variety of participative exercises.

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Design of Service Operations

The first academically audited training of its type, this course will help your organisation effectively deliver its business strategy and service proposition.

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In-house Training

From Operations Management and Stakeholder Engagement to Design of Service Operations, our in-house training is different by design.

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Lean Management

Our Lean training is based on insights gained from fifteen years' practical experience . We teach tried and tested techniques proven in real life service business environments.

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Stakeholder Engagement

This highly engaging course supplements our technical training to help you manage, influencing and persuade key stakeholders.

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Transforming Customer Journeys

This course will set the context for customer journeys and their transformative power, drawing on examples of the hard benefits which a good customer journey can deliver.

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Change Management

An immersive one-day business change management course, guiding your team through our proven approach to change management.

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Our Thinking

News
Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

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Insight
CX and the Future of Banking in APAC: How FinTech is Transforming the Industry

What should financial services firms consider when pursuing customer-led transformation?

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Insight
Leveraging Data to Create Seamless CX

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
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