Customer Driven Service Excellence
The result of years of listening to and collaborating with major clients in the service sector, this training course will enable you to optimise the way your customers function. Developed as a highly interactive, one-day standalone course, it will equip you with all the key techniques required to hear and interpret the voice of the customer. As ever, care and attention is given to ensuring learnings can be applied in practice to deliver immediate returns on your investment.
What are the key outcomes?
On completion of this course, delegates will understand:
- The importance of value.
- How to influence and measure customer satisfaction.
- The importance of building customer loyalty.
- How to focus efforts systematically to improve customer interactions.
- How to identify the various types of gap that can lead to a shortfall in customer service.