Stakeholder Engagement
We understand that change isn’t always easy for stakeholders. There’s the fear of the unknown, the team disruption, the financial investment. But we also know how motivating a project can be once someone is fully signed up. That’s why it’s crucial that you’re able to build relationships, earn trust, exert influence and understand the reasons behind the behaviour of your stakeholders.
Our highly interactive, workbook-supported Stakeholder Engagement training is designed to greatly enhance your skillset when it comes to understanding, influencing and managing the people around you. Split into three customisable modules and available either individually or collectively, the training is delivered to your specific requirements to ensure the best possible learning experience. As with all our training it has also been designed to deliver immediate value to both your stakeholders and your organisation.
On completion of the training you will be able to:
- Increase buy in and engagement by ensuring the decision the business needs is the decision the stakeholder wants to make
- Reduce the waste caused by decision-making delays and objections
- Build stronger business relationships at all levels of the organisation
- Understand the personality preferences of those around you, and how to establish a better rapport with them
- Reduce the amount of management effort required to support and drive a sustainable change in workplace behaviours
- Improve motivation and retention of colleagues
Struggling to engage with stakeholders? Need to build stronger relationships with your customers and suppliers? This module addresses the challenge of getting key decision makers to embrace sustained and practical change.
What are the key outcomes?
- Understand how to persuade people to adopt your ideas and do what you need them to do
- Improve your working relationships through understanding and building rapport
- Gather more information from meetings and one-to-ones by improving your acuity skills
- Understand personality preferences using the Myers-Briggs Type Indicator
- Learn how to use personality preferences when managing stakeholders
Key business benefits
- Improved engagement with senior stakeholders
- Stronger relationships built at all levels in the organisation
- Improved buy-in to change programmes
- Improved employee engagement for supporting sustainable change
- Enhanced observation and listening skills
Assertive decision-making is essential for sustained change. This module addresses how to encourage decisions are aligned with your objectives, and reduce delays due to stakeholder indecision.
What are the key outcomes?
- Understand how to use a simple relationship influencing toolset to improve decision outcomes
- Know who to target for support and be able to identify key influencers
- Understand how to gain attention
- Learn how to establish criteria and convey the benefits to the stakeholder
- Understand how to handle objections and turn them into a positive
- Learn how to gain the commitment required for you to move forwards
Key business benefits
- Reduced rework caused by decision-making delays and objections
- Ensures that the decision the business needs is the decision the stakeholder wants to make
- Greatly increased buy-in and engagement
- Ensures that decisions agreed are followed through
The key to achieving change in the workplace is understanding why so many people are against the very idea. This module will help you understand why your people are resistant to change and overcome the challenge of making behavioural change stick.
What are the key outcomes?
- Develop the ability to analyse behaviours and align them to your strategy
- Conduct ABC analysis of undesired and desired behaviour pair sets, uncovering the true antecedents behind behaviour
- Understand the four consequences that strengthen or weaken behaviour and how to use them in sustainable behavioural change
Key business benefits
- Developed behavioural competencies required to support cultural change and continuous improvement
- Reduced amount of management effort required to support and drive a change in workplace behaviours
- Effective reward and recognition schemes ensure newly adopted behaviours are sustained
- Colleagues feel appreciated and engaged, resulting in improved retention
- Colleagues are motivated to go the extra mile to ensure success