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  • Transforming Customer Journeys

Transforming Customer Journeys

A one-day course for senior leaders, setting the context for customer journeys and their transformative power

What are your customers looking for, and are you delivering it?

It doesn’t matter whether you call them customers, patients, students, or clients.

Understanding the true journey to fulfil their needs not only gives you an insight into the experience you’re delivering, but can also be the key to unlocking competitive advantage for your business.

Unfortunately, achieving this is not quite as simple as it sounds: how do you know where the journey starts and ends, whether you are considering the right channels, or ensuring that the experience is actually appropriate to expectations?

We will guide you through our definitive approach to customer journeys, helping you to understand how to gain that competitive edge.

“Customers who had the best past experiences spend 140% more compared to those who had the poorest past experience”

Key areas that will be covered:

  • Why many companies are failing to deliver true customer journey transformation
  • The key to aligning your value proposition with your customer’s requirements
  • How to properly use customer journey mapping to achieve meaningful insight
  • Where to look in order to unlock potential value, and the business implications this is likely to have

This one-day course for senior leaders will set the context for customer journeys and their transformative power, drawing on examples of the hard benefits which a good customer journey can deliver.

Training can be delivered at your offices for larger internal audiences, or public training can be booked online for single delegates.

Build your unique learning experience

Every learning experience is designed to a client’s needs and built around their unique business challenges.

Get in touch

Let’s talk

Our Thinking

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

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News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

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News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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