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  • Transforming Customer Journeys

Transforming Customer Journeys

A one-day course for senior leaders, setting the context for customer journeys and their transformative power

What are your customers looking for, and are you delivering it?

It doesn’t matter whether you call them customers, patients, students, or clients.

Understanding the true journey to fulfil their needs not only gives you an insight into the experience you’re delivering, but can also be the key to unlocking competitive advantage for your business.

Unfortunately, achieving this is not quite as simple as it sounds: how do you know where the journey starts and ends, whether you are considering the right channels, or ensuring that the experience is actually appropriate to expectations?

We will guide you through our definitive approach to customer journeys, helping you to understand how to gain that competitive edge.

“Customers who had the best past experiences spend 140% more compared to those who had the poorest past experience”

Key areas that will be covered:

  • Why many companies are failing to deliver true customer journey transformation
  • The key to aligning your value proposition with your customer’s requirements
  • How to properly use customer journey mapping to achieve meaningful insight
  • Where to look in order to unlock potential value, and the business implications this is likely to have

This one-day course for senior leaders will set the context for customer journeys and their transformative power, drawing on examples of the hard benefits which a good customer journey can deliver.

Training can be delivered at your offices for larger internal audiences, or public training can be booked online for single delegates.

Build your unique learning experience

Every learning experience is designed to a client’s needs and built around their unique business challenges.

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Our Thinking

News
Gobeyond Partners Signals Ambitious Growth Plans With The Appointment of Raphael Hegeler

The appointment of Raphael supports Gobeyond’s growth strategy, which will focus on strengthening its CX and customer journey consulting capabilities in existing and new geographies.

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News
Gobeyond Partners Shortlisted for Prestigious MCA Awards with First Bus

Gobeyond, a leading CX consulting firm, is delighted to announce their selection as a finalist in this year's Management Consultancies Association (MCA) awards.

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Insight
Fraud in the NHS – The hidden risks to your organisation

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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44 Great Marlborough St, Carnaby
London
W1F 7JL

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