We don’t believe in PowerPoint. Or one-sided lectures. We believe training should be completely interactive, which is why we use a variety of participative exercises to create clear understanding of key principles. Delegates are given a workbook for each day and openly encouraged to challenge, question and even interrogate our trainers.
We hold the majority of our public training courses in high quality Central London venues, however we’re fully accommodating to sourcing alternative venues if required. Wherever they take place, we ensure all delegates learn in a friendly, relaxed and open environment. Where coffee, refreshments and WiFi flow freely throughout the day. Of course, it’s not just about feeding a hunger for knowledge. That’s why every day begins with a continental breakfast followed by a two-course restaurant meal at lunchtime.
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This one-day course for senior leaders sets the context for customer journeys and their transformative power. Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys.
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This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working.
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While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
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For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders.
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Lean Master training focuses in depth on the technical and leadership skills required to drive change with the intent of supporting significant improvements, change leadership and stakeholder management.
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Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
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This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University (SOMS) framework.
