Say hello to Nathalie Choi
A finance and operations improvement specialist with global experience across financial, insurance, technology and education sectors
Nathalie has 10 years accounting, finance and operation experience, 5 of which were spent in financial services as well as 5 years in online education technology, specialising in financial and operational transformation and process optimisation across EMEA and key emerging markets. Her motto is “Work Hard and Enjoy Life”. Her enthusiastic, versatile personality coupled with an excellent sense of humour brings her enjoyment in working with different people from different backgrounds.
Redesigned the mortgage underwriting process and co-created a quality framework for one of the fastest growing mortgage lenders, resulting in 25% reduction in mortgage application turnaround time and 100% success rate in staff upskilling.
Identified process improvement opportunities in the offshore operation centres of a FTSE 100 bank, leading to significantly reduction in overwork, FTE and overtime costs.
Provided operational excellence coaching to over 50 team leaders & internal coaches for multiple world-leading banks and insurance companies. It includes well-utilising tools and lean concept in work environment, identifying continuous improvement opportunities and accrediting candidates on delivering coaching programme.
Identified and recommended the best business development opportunities and go to market strategies in China for one of the largest international publishers.
Led a cross departmental team of five to automate a US$100 million subscription revenue reconciliation process. This IT automation project successfully reduced the reconciliation process turnaround time by 66% and increased the accuracy of financial results by 80%.
Designed new and improved existing analytical methods to enhance the accuracy of analytical results by 30% for better business decisions.
Conducted a financial and operational restructuring for a US$17million worth R&D team with a 250-person staff to minimise unnecessary costs and improve the structure clarity and operation efficiency.
EF Education First: Global Financial Planning and Analysis Manager. Led a team of three to deliver a quarterly financial forecast, including analysis and annual board meeting deliverables.
EF Education First (Asia): Assistant Business Controller. Managed a budget for a 250-person R&D team and an over 500-person teaching team.
Deloitte Touche Tohmatsu: Audit Senior. Led engagement with a team of 10 covering five countries to provide clients with professional Finance Assurance Service.