Say hello to Russ Dickinson
Key Account Director
Over 13 years’ experience in management consulting, with a wide range of hands on experience leading change across many businesses.
Key to Russ’s success is an open and relaxed style that enables him to engage client teams at all levels, understanding challenges and collaborating to develop and implement the best solution. Russ thrives when working under pressure and enjoys projects where collaboration is essential for success.
Consulting experience
Transformation
Designed and led a large, multisite transformation programme for a leading UK & overseas pension administrator. Activities ranged from TOM analysis, design & implementation to hands on tactical team level support.
Operating model
Led a Claims operational transformation project between the UK and India within a global insurance organisation. Developing and implementing the E2E operating model including process redesign, workforce relocation and operations management best practice implementation.
Operational excellence
Interim Head of Operations Excellence for the GB division of a large insurance broker. This involved the design and execution of opportunity assessments and improvement projects forming part of a global transformation programme.
Process improvement
For a leading UK retail bank Russ led a series of high profile improvement projects in a high volume payments operation. Outcomes included reduction in lead times and errors enabling the operation to meet FCA agreed SLAs.
Performance recovery
Diagnostic, rapid mobilisation and execution of business critical performance recovery intervention in major UK commercial bank anti-money laundering function.
Operations design
Using customer journey mapping and stakeholder engagement with the FOS the E2E operation was re-designed to meet the needs of its stakeholders and new volume expectations.
Management experience
Samworth Brothers Group
FMCG manufacturer, Operations Manager responsible for production and logistics.
Geest Prepared foods
Various roles including Logistics Manager, Operations and Production Manager