We’re delighted to announce Rich Mansell has joined Gobeyond Partners, in the role of Consulting Director to support its rapidly growing Banking, Financial Services and Insurance (BFSI) sector.

Gobeyond Partners has significantly enhanced its expertise in the specialist sector by welcoming Mark Ferguson as Consulting Director.

Gobeyond Partners has received the Highly Commended Award in the "People and Leadership" category in collaboration with First Bus at this year's Management Consultancies Association (MCA) Awards.

In this piece we focus on Consumer Duty as an innovation trigger, and how some enlightened organisations will reap enormous benefits from it.

What should financial services firms consider when pursuing customer-led transformation?

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

The profile of “process intelligence” is continuing to grow, but what is it, why is it relevant now and why it is worth serious consideration if you are yet to begin your journey?

This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.