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Technology solutions

Select the right solutions for your business, and seamlessly integrate them to enhance experience for customers and colleagues

Our broad and flexible technology solutions enable organisations to:

Connect with customers on their terms

Deliver seamless journeys whether your customers call, click, text or tweet, with your people empowered to provide the support needed

Automate at scale

Improve performance and capacity by ‘taking the robot out of the human’, integrating chatbots and Virtual Assistants, translation services and Robotic Process Automation

 

Deliver high-performance digital experiences

Design, deliver and maintain digital propositions across web and mobile, supported by deep behavioural science, user experience (UX) and interface expertise

Leverage robust information systems

Empower teams and individuals with intelligent toolsets and powerful analytics suites, closely aligned to your operational rhythms

 

Services

Contact Management:

Cloud based contact-centre

Voice-to-voice optimisation

Digital assistance – chat, messaging and social

Smart IVR and speech-enabled virtual agents

 

Intelligent Automation:

Robotic Process Automation (RPA)

Desktop Process Automation (DPA)

Conversational Automation (chatbots and Virtual Assistants)

AI-driven decision engines

Information systems:

Data visualisation and reporting

Unified agent desktop

Intelligent Knowledge Management

True CRM with workflow

 

Digital and mobile:

Web design and development

Mobile app development and hosting

User experience and user interface

Content moderation and management

 

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years o…
Find out more
Simon Bartlett
Partnerships Director
An experienced …
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Atif Rashid
Solutions Director
Over 15 years i…
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Matt Ashford
Innovation Practice Director
Creative transf…
Find out more
 
 
 

Technology alone won’t deliver sustainable benefits

With deep technical expertise supported by a unique focus on people, our agile approach enables rapid deployment and benefit realisation, with an ability to scale and embed across locations and teams, aligned with your commercial objectives every step of the way.

 

Reinvigorating a stalled automation programme

A high-profile financial services business had been running an automation project for 18 months with minimal impact. Following a redesign of process and delivery model, a proof of concept was developed and delivered, alongside a roadmap for successful strategic implementation at scale.    

 

“Not only were we able to see an immediate return on investment, we now have a clear roadmap and sight of additional value across the business”

Operations Director

Rapid proof-of-concept delivered realising over £500k ROI

Operational processes aligned to ensure scalability

Additional £5m benefit in scope as part of a strategic implementation model

 

 

Let’s talk

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum

 

 

我們的精闢看法

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

Find Out More
News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

Find Out More
News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

Find Out More
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info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

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